Ordering Info

Background

Fraser Health uses an online storefront provided by preferred vendor Key Innovations, to order uniform and clothing option. The selections in the storefront are pre-approved and include modern inclusive clothing items with extensive sizing for both men and women in a variety of colours.

 

Canceling Orders

All orders are considered confirmed at the time they are placed. Cancellation of a confirmed order must be made in writing and available to cancel up until production has started.

 

Changing Orders

Orders may be changed by logging into your account and modifying your order. Changes are only possible if work is not already in progress.

 

Confirming Orders

After placing your order a confirmation will be sent to you by email. However, your order does not go straight to production. This store collects orders and when a minimum quantity threshold is reached production moves ahead

 

Minimum Quantities

Minimum quantities are shown for each item.

 

Need Ideas or Something Not Available in Store

If you need ideas for a project or want to see options for an item not displayed in the store, please contact us fraserhealth@keyinnovations.ca. We are here to help suggest ideas and help you find the perfect product.

 

Prices and Currency

All prices are in Canadian dollars. Prices posted are subject to change at anytime.

 

Questions: Email cs@keyinnovations.ca or call 778-331-3352. Customer service is available Monday-Friday 8am-2pm.

 

Taxes

Taxes are applicable to Canadian customers and are applied based on where your order is shipped to. International customers are not subject to Canadian taxes but may be subject to country specific restrictions, duties, or taxes.